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v0.0.30 · 23 Aug 2026
- Sessions rebuilt around your customers, not your routers: one row per person showing everyone who used the network today and still has time left, split into Online now and Idle
- Idle customers are called out separately — time left on the code but no traffic for 30 minutes. Removing one frees the slot a dropped phone is still holding, without touching the code
- Buyer’s phone number now shows against codes bought from the portal with mobile money, and those codes are marked "Self service" instead of leaving the agent column blank
- The Online now count was capped at the page size — a provider with nineteen hundred customers online saw "200". Counts are now totals over the whole day
- "Online now" and "WiFi vouchers" counted overlapping things and read as contradicting each other; the counters are now Active today, Online now and Idle, which do not overlap
v0.0.27 · 3 Aug 2026
- Telegram notifications: link your Telegram in Settings → Notifications (@shiftnetalertsbot) and get every mobile-money purchase in your chat — buyer, reference, voucher code, and whether the customer connected (e.g. "Connected in 4s")
- Site watchdog on Telegram: verified router-offline alerts after repeated missed check-ins, and a "back online" message with the downtime when the router recovers — plus ethernet port down/up alerts
- Daily sales summary at 23:59 on Telegram: revenue, purchases, connected customers, and clients online — per branch
- Purchase retries now supersede a stuck pending payment and push a fresh PIN prompt, and unapproved charges fail fast after 60 seconds with a clear message naming the number charged
- Agent accounts are print-only for vouchers and can no longer view codes outside their assignment
v0.0.26 · 24 Jul 2026
- Shiftnet goes multi-country: providers can now operate from any of the 54 African countries, selectable at signup, in the setup wizard, and in Company Settings
- Currency follows your country automatically (e.g. Tanzania → TZS) across the dashboard, bundle and agent pricing, sales history, voucher PDFs, and the hotspot portal
- Changing your country relabels all existing bundles, agents, and sales to the new currency in one save — nothing stays stuck in UGX
- Fixed bulk voucher generation failing with "Error creating bulk codes" when a random code collided with an already-issued code — generation now checks the database and retries automatically
- Withdrawal payout numbers are validated against your own country instead of rejecting non-Ugandan numbers
v0.0.25 · 21 Jul 2026
- One-command router onboarding: a single script fetch installs everything, plus a 6-step onboarding wizard and mass fleet onboarding
- Instant mobile-money purchases on the hotspot portal with resumable pending payments and a "Lost your code?" voucher recovery flow
- Per-port router ethernet telemetry with link speeds, a router Security suite, and walled-garden support in all router scripts
- Voucher codes are now typo-tolerant at connect time (case and look-alike characters forgiven) with a safer printed alphabet
- Fixed RouterOS v6 routers failing RADIUS authentication ("RADIUS server not responding")

Help centre

What do you need to do?

Most asked

Where things live

What changed recently

v0.0.30 · 23 Aug 2026
- Sessions rebuilt around your customers, not your routers: one row per person showing everyone who used the network today and still has time left, split into Online now and Idle
- Idle customers are called out separately — time left on the code but no traffic for 30 minutes. Removing one frees the slot a dropped phone is still holding, without touching the code
- Buyer’s phone number now shows against codes bought from the portal with mobile money, and those codes are marked "Self service" instead of leaving the agent column blank
- The Online now count was capped at the page size — a provider with nineteen hundred customers online saw "200". Counts are now totals over the whole day
- "Online now" and "WiFi vouchers" counted overlapping things and read as contradicting each other; the counters are now Active today, Online now and Idle, which do not overlap
v0.0.27 · 3 Aug 2026
- Telegram notifications: link your Telegram in Settings → Notifications (@shiftnetalertsbot) and get every mobile-money purchase in your chat — buyer, reference, voucher code, and whether the customer connected (e.g. "Connected in 4s")
- Site watchdog on Telegram: verified router-offline alerts after repeated missed check-ins, and a "back online" message with the downtime when the router recovers — plus ethernet port down/up alerts
- Daily sales summary at 23:59 on Telegram: revenue, purchases, connected customers, and clients online — per branch
- Purchase retries now supersede a stuck pending payment and push a fresh PIN prompt, and unapproved charges fail fast after 60 seconds with a clear message naming the number charged
- Agent accounts are print-only for vouchers and can no longer view codes outside their assignment
v0.0.26 · 24 Jul 2026
- Shiftnet goes multi-country: providers can now operate from any of the 54 African countries, selectable at signup, in the setup wizard, and in Company Settings
- Currency follows your country automatically (e.g. Tanzania → TZS) across the dashboard, bundle and agent pricing, sales history, voucher PDFs, and the hotspot portal
- Changing your country relabels all existing bundles, agents, and sales to the new currency in one save — nothing stays stuck in UGX
- Fixed bulk voucher generation failing with "Error creating bulk codes" when a random code collided with an already-issued code — generation now checks the database and retries automatically
- Withdrawal payout numbers are validated against your own country instead of rejecting non-Ugandan numbers
v0.0.25 · 21 Jul 2026
- One-command router onboarding: a single script fetch installs everything, plus a 6-step onboarding wizard and mass fleet onboarding
- Instant mobile-money purchases on the hotspot portal with resumable pending payments and a "Lost your code?" voucher recovery flow
- Per-port router ethernet telemetry with link speeds, a router Security suite, and walled-garden support in all router scripts
- Voucher codes are now typo-tolerant at connect time (case and look-alike characters forgiven) with a safer printed alphabet
- Fixed RouterOS v6 routers failing RADIUS authentication ("RADIUS server not responding")

What do you need to do?

Most asked

More answers

Where things live

What changed recently

What do you need to do?

Most asked

More answers

Where things live

What changed recently

Most asked

1.How do I make a family bundle? (one code, several devices)

2.What is PPPoE, how do I add a PPPoE customer, and what is the 5% charge?

3.How do I create voucher codes?

4.How do I remove an active person from my network?

5.How do I add a broadband service profile and enforce FUP on it?

6.How do I stop people sharing my internet by tethering or hotspot?

7.How do I get real-time notifications?

8.How do I block a website?

9.How do I contact Shiftnet support?

10.How do I raise a complaint to the Shiftnet support team?

More answers

A customer paid but did not get a code

A voucher code says invalid or already used

My router shows offline or stale

My withdrawal is still pending

My agent cannot log in

How does a broadband customer renew?

How do I change my login phone number or email?

How do I give a staff member limited access?

I do not sell broadband or ads. Can I hide those menus?

Where things live

What changed recently

Most asked

1.How do I make a family bundle? (one code, several devices)

2.What is PPPoE, how do I add a PPPoE customer, and what is the 5% charge?

3.How do I create voucher codes?

4.How do I remove an active person from my network?

5.How do I add a broadband service profile and enforce FUP on it?

6.How do I stop people sharing my internet by tethering or hotspot?

7.How do I get real-time notifications?

8.How do I block a website?

9.How do I contact Shiftnet support?

10.How do I raise a complaint to the Shiftnet support team?

More answers

A customer paid but did not get a code

A voucher code says invalid or already used

My router shows offline or stale

My withdrawal is still pending

My agent cannot log in

How does a broadband customer renew?

How do I change my login phone number or email?

How do I give a staff member limited access?

I do not sell broadband or ads. Can I hide those menus?

Where things live

What changed recently